Account Managers Must Include Designers In Client Discussions
One of the lessons learn that all Account Manager or Project Manager should know is to include creative team members to be part of client discussion. This is not sensible and can create double handing of work due to miscommunications between the client, requirements and the project.
Next time, bring along your designers to meetings and you will see the team work would improve client relationship and the success of the project.
Check out this very discussion on SmashingMagazine, Why Account Managers Shouldn’t Prevent Designers From Speaking To Clients.